We know that there are many questions that you might have in your mind. So we have come out with this FAQ to provide a better understanding of our services and the technical issues you might encounter. We will be continually adding contents to this section of the web site. Read through them below and if you still have any questions, just give us call or email.
How do I place my order?

To place your order, follow these steps : Browse through our catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to Cart’ button. In my cart, you can either choose to continue shopping or confirm the order. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies like FedEx, Bluedart, India Post, etc., so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your awesome apparel to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 5-7 business days. For assistance you can write to us at [email protected], we will be happy to help you out.

How should I check the status of my Order?

If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your wannaink.com account . Once your order is placed, we will send you confirmation of your order details over email and sms. Again, once we dispatch your shipment you will be notified via sms. In case of any unusual event which delays your order, you would receive a special update from our end. If you still have apprehensions, write to us at [email protected], and your issue will be addressed at the earliest.

How do I cancel my Order?

You can raise cancellation request for items or orders by visiting the My Orders section. After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to your registered e-mail address. If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Wanna Ink wallet within 24 hours of refusal. If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your Wanna Ink wallet once the product is picked For prepaid orders, the refund amount will be added to the Wanna Ink’s wallet. In case your query is still not resolved, please write to us at [email protected] Our Customer Care representatives will be happy to help you

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Wannaink.store. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 5-7 business days For any further clarification, you can email us on [email protected]

What is the Shipping Philosophy of Wannaink?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. It usually takes 6-8 business days. Please note, actual delivery time may vary due to unexpected circumstances.